CUSTOMER SUPPORT
Contact Support
For payment, receipt, sign-in or report issues, email support. Please include your receipt details, sign-in email and report link where possible so we can check it faster.
Support email
support@globalbazi.com
Payment / Receipt
Include the payment date, receipt number or the related report link. If one purchase created several authorisation attempts, tell us which charge shows as completed and which email address you used at checkout, so we can match the payment quickly.
Report preparation
Include the report link, chart name, birth date, birth time and birthplace. If you only remember an approximate birth time, say so honestly; we can explain how much the hour pillar may change the result before you decide on any next step.
Sign-in issue
Tell us whether you signed in with Google or with email, and the sign-in email address. If a verification message arrived but the sign-in still failed, add the rough time, device type and browser so we can check the relevant records.
Refunds and orders
For an order status check or a refund request, include the order number, payment date, payment email and a short reason. Refunds are reviewed case by case under the Refund Policy. Approved refunds go back to the original payment method, and the arrival time depends on the payment provider and your bank.
Report access
If a report will not open, the link has expired, or a purchased report is missing from your account, send the account email and the report link. We first check the report status and access permissions, then reply with the options that are actually available.
Privacy requests
To access, correct or delete account data, use the same support email and describe exactly what you want changed. To protect the account, we may ask you to verify your identity and the related order before any data request is actioned, and we will explain the timeline in our reply.
General question
If you are not sure which category fits, simply describe the page you are seeing, the steps you took and what you were trying to do. The approximate time of the issue and your device type also help us reproduce it.
Response times
Support usually replies within two business days. Weekends, public holidays and busy periods can add a little time. Messages are handled in the order they arrive, and keeping one issue in one email thread helps us find the full history quickly.
Common questions
How long does a reply take?
The usual target is two business days. If a payment provider or bank has to be contacted, or a report has to be rebuilt, it can take longer; we will say what is happening and what the next step is in our reply.
My report has not arrived. What should I check?
Look for the payment confirmation email, check spam and promotions folders, then open your account and the report link once more. If it still does not appear, send the order number and account email so we can trace the delivery records.
Can I request a refund?
Refunds are reviewed case by case under the Refund Policy. Duplicate charges, or a confirmed payment where the report was never delivered, are the clearest examples. Include the order number and a short description so the check is faster.
I entered the wrong birth details.
Send the correct date, time and birthplace with the report link. Depending on how far preparation has gone, the report may need to be regenerated; we will explain the available options and any limitation in our reply.
How is my personal data handled?
Account, order and support records are used to provide the service, process payments and answer enquiries. The Privacy Policy explains retention and your rights. Requests to access, correct or delete data may require an identity check first.
Where can I read the refund and privacy policies?
Both documents are linked in the site footer, together with the Terms and the Disclaimer. They set out refund eligibility, data retention and your rights in full, so you can read them before or after contacting support.
BaZi content is for reference and entertainment only; support can help with website, payment, account and report access issues.